Customer Satisfaction

Since implementing a “Post-Move Performance Report” to measure customer satisfaction in 2003, Bisson has performed over 25,000 household relocations. This chart reflects the actual ratings provided from customers that have completed our most recent survey.

Post-Move Performance Report Scores

1 = Unsatisfactory, 2=Poor, 3=Satisfactory, 4=Good, 5=Excellent

World-Class Commitment to Quality

Bisson is the consistent recipient of Atlas Van Lines’ World-Class Commitment to Quality Award. This distinction is earned by less than 10 of Atlas Agents worldwide, by meeting and exceeding 12 stringent Atlas Quality Standards, including:
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Customer Satisfaction Rating
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Weight Estimating Accuracy
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Labor Certification
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Technology
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Uniform Compliance
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Packing Claims
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Hauling Claims
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Warehouse Claims
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Safety Points
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Equipment Qualification
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Education
We have also been recognized by Atlas for Superior Packing, Warehouse Excellence and  Zero Preventable Accidents.

What does this all mean to our customers?

That Bisson cares about you and your business. You can trust our commitment to providing quality services with exceptional levels of professionalism and precise attention to detail.

What Our Customers are Saying on Google

  • review rating 5  Strongly recommend for local moves. Responsive, timely, fast, friendly, affordable, and they did everything without getting a scratch on my belongings.

    thumb Nora Curry
    9/22/2018

    review rating 5  I highly recommend Bisson for your moving needs. From the initial call to Corey, to the in home quote from Preston, to the interactions with staff at the local office (to pick up boxes - that were ready and waiting for us at the door!) to the movers Jeremy and Dave, EVERYONE was friendly, helpful and professional and made this our easiest move. We had a recommendation for another company from good friends who had just moved, but did not receive a call back for 2 weeks and I am so glad. I would definitely use Bisson again.

    thumb Diane Hodun
    9/21/2018
  • review rating 5  Great company great people that really care about their customers and employees.

    thumb Steve Gallinari
    8/30/2018

    review rating 4  The people there, are and were very passionate about helping me with my needs. They are very open to giving advice for an upcoming, stressful time. And are making it a little easier, to see the final outcome. They are a pleasure to work with.

    thumb A Google User
    8/27/2018
  • review rating 5  Doing a military move from Biddeford to Chesapeake, VA and Bisson was the local company hired to pack and pick up. These guys were fantastic - packing took only half the day, and loading the truck only took about 3 hours. The second day was a mess simply because they were a driver short, but they made it work and I really appreciated the professionalism the entire crew had when working with us. Would definitely recommend using these guys!

    thumb A Google User
    7/03/2018

    review rating 5  Bisson is not only courteous and professional, but they also work quickly and timely to ensure the satisfaction of their customers. They provide thorough, in-home visits to get a good understanding of the client and household goods that will be moved. I have worked with the Bisson team for a little over a year helping them with vehicle shipping. I have been doing logistics and vehicle transportation for almost 10 years now and I can say that Bisson has been one of my favorite companies to partner with. Every person I have shipped a vehicle for, through Bisson, has told me how great the team is there and how smooth the process went for them. They provide expert customer service and communication so their customers know what to expect during the move. If I were relocating, I would trust Bisson to do the best job out there, and take care of my personal belongings as if they were their own.

    thumb A Google User
    2/08/2018